CUSTOMER CARE
Returns & Refunds
Last updated August 7, 2026
30-day returns
Eligible in-stock items may be requested for return within 30 days of delivery. Items must be unworn, unaltered, undamaged, and returned with their original packaging and included documentation.
Non-returnable items
Custom, personalized, engraved, resized, modified, final-sale, and made-to-order pieces are not returnable unless they arrive damaged or materially different from the approved order.
Starting a return
Email hello@jewelrydept.co before shipping anything back. Returns sent without approval may be refused. Return shipping is the customer’s responsibility unless Jewelry Dept. confirms an error or defect.
Refund timing
Approved refunds are issued to the original payment method after inspection. Banks and card providers may require additional time to post the credit.